Privacy Policy

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when creating an account, subscribing to our Services, or communicating with us, such as:

Name, email address, phone number, and business name.

Billing and payment information (processed through secure third-party providers).

Recordings and transcripts of calls handled by Keni, when you or your customers give consent.

Messages and communications sent or received through Keni (voice, text, email, or social media).

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain technical information, including:

IP address, browser type, operating system, device type, and language settings.

Usage data, such as call duration, message frequency, and login times.

Cookies or similar technologies that remember preferences and track usage patterns.

2.3 Information from Third Parties

We may receive additional information from:

Integrated platforms (e.g., Google, Meta, WhatsApp, Stripe).

Service providers for payments, analytics, and marketing.

Publicly available business or social profiles.

3. How We Use Information

We use your information to:

Provide and improve our Services (AI voice, CRM/SRM, automations, and scheduling).

Communicate with you about support, billing, or service updates.

Enhance our AI systems using anonymized and aggregated data.

Comply with legal and regulatory obligations.

Send you marketing or educational communications (optional; you may unsubscribe at any time).

4. Disclosure of Information

Keni does not sell your personal information.
We may share data only in the following cases:

With service providers that perform tasks on our behalf (hosting, messaging, analytics, or payment processing).

With third-party integrations you choose to connect (Google Calendar, Meta Ads, etc.).

To comply with legal requirements or respond to lawful requests.

In case of a business transaction, such as a merger or acquisition of GETKENI LLC.

All third parties are bound by confidentiality and data protection agreements.

5. Cookies and Similar Technologies

We use cookies and other technologies to enhance your experience by:

Remembering your preferences and login status.

Analyzing usage and improving performance.

Customizing and personalizing your interface.

You can disable cookies in your browser settings, though some Service features may not function properly without them.

6. Data Retention

We retain personal information as long as necessary to:

Maintain your active account.

Fulfill legal, tax, and accounting obligations.

Resolve disputes and enforce agreements.

After the retention period, data is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.

Object to or restrict data processing.

Withdraw consent at any time.

Request a copy of your personal information.

To exercise these rights, contact us at [email protected].
We may request identity verification before processing your request.

8. Security

We implement administrative, technical, and physical safeguards to protect your personal information, including encryption, secure servers, and access controls.

However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

9. Links and Third-Party Practices

Our Services may contain links to external websites or applications.
Keni is not responsible for the privacy practices or content of third parties.
We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect data from them.
If you believe that a child under 13 has provided us with personal information, please contact us at [email protected] to request deletion.

11. International Data Transfers

Your personal information may be stored and processed on servers located in the United States.
By using our Services, you consent to this transfer and to the application of U.S. data protection standards consistent with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
The “Last Updated” date indicates the current version.
If significant changes are made, we will notify you via email or through your account dashboard.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

GETKENI LLC – Legal and Privacy Department
📍 15435 SW 75th Circle Ln, Apt 107, Miami, Florida 33193, USA
📧 [email protected]
🌐 https://www.getkeni.io